Shipping Policy

At That Thread Girl, every order is made to feel a little more you! 💜 We take care with your order and want your new favourite cap or sweatshirt to reach you safely.

Where We Ship

We currently offer shipping to [confirm delivery locations, e.g. UK only].

If you're unsure whether we deliver to your area, please get in touch before placing your order.

Processing & Dispatch Times

Each order needs time to be prepared, especially when it includes personalised embroidery.

Ready-made items: [Confirm processing time]
Personalised items: [Confirm processing time]

Processing times are separate from delivery times. During busy periods, dispatch may take a little longer.

Shipping Costs

Shipping costs are [confirm shipping charges] and will be displayed at checkout before you complete your purchase.

[If applicable, add details of any free shipping offer and its conditions.]

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

UK delivery: [Confirm estimated delivery time]
International delivery: [Confirm availability and estimated delivery times, if applicable]

Please note that delivery estimates are not guaranteed and may be affected by postal delays or circumstances outside our control.

Tracking Your Order

[Confirm whether tracking is available.]

If tracking is provided, you'll receive the relevant details once your order has been dispatched.

Personalised Orders

Please double-check your wording, spelling and colour selection before placing your order. Your personalised item will be embroidered according to the details submitted with your purchase.

If you have any questions about your design before ordering, please contact us.

Delayed or Missing Orders

If your order hasn't arrived within the expected delivery window, please contact us at [insert customer service email] with your order number so we can help.